These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you (the "Subscriber", "Customer", or "User") and Dream Cable and Internet Services Private Limited, operating under the brand name DreamFiber ("Company", "we", "us", or "our"), governing your access to and use of our high-speed optical fiber internet, broadband, IPTV, OTT bundles, and leased line telecommunication services.
1. Scope of Services
DreamFiber provides high-speed optical fiber broadband, FTTH (Fiber-to-the-Home), internet leased lines (ILL), IPTV live television channels, and bundled over-the-top (OTT) digital content across Chakan, Pune, and neighboring operational zones in Maharashtra, India.
2. Subscriber Identity Verification & KYC Compliance
In accordance with statutory guidelines issued by the Department of Telecommunications (DoT), Government of India, and the Telecom Regulatory Authority of India (TRAI):
- Subscribers must complete customer verification by furnishing valid Government-approved Proof of Identity (PoI) and Proof of Address (PoA) (such as Aadhaar Card, Voter ID, Passport, or Electricity Bill).
- DreamFiber reserves the right to withhold service activation or suspend existing services if subscriber details are found incomplete, fraudulent, or unverifiable.
3. Installation & Customer Premises Equipment (CPE)
- Installation Feasibility: Service provisioning is contingent upon optical fiber technical feasibility at the subscriber's location.
- Equipment Ownership: Optical Network Terminals (ONT/ONU) or Wi-Fi routers provided by DreamFiber remain the legal property of Dream Cable and Internet Services Private Limited unless explicitly sold under an outright purchase invoice.
- Care & Return: Subscribers must maintain equipment in good working order. Upon disconnection or service termination, all company-provided equipment must be returned in undamaged condition.
4. Subscription Billing, Validity & Payment Currency
- Currency of Transaction: All plan charges, subscription fees, deposits, and service fees listed on our website and customer portal are strictly denominated in Indian Rupees (INR / ₹).
- Prepaid Billing: Retail fiber broadband plans operate on a 100% prepaid model. Service periods correspond to the selected billing cycle (1 Month, 3 Months, 6 Months, or 12 Months).
- Applicable Taxes: Invoices are subject to statutory Goods and Services Tax (GST 18%) as mandated by the Government of India. Official tax invoices are downloadable through the self-care portal.
- Payment Gateway: Online renewals and bill payments are routed securely through authorized, PCI-DSS compliant Indian payment gateways. DreamFiber does not store sensitive cardholder CVVs or net banking credentials.
5. Fair Usage Policy (FUP) & Acceptable Use
DreamFiber broadband plans are designed for legitimate residential or enterprise internet connectivity. To prevent network congestion and protect fair quality of service:
- Standard residential plans are subject to generous Fair Usage limits (3,300 GB / month). Post consumption of high-speed quota, bandwidth speed adjusts to 2 Mbps until the next renewal cycle.
- Subscribers agree not to use services for unauthorized commercial reselling, public Wi-Fi distribution without proper licensing, host illegal content, distribute malware, or conduct cyber attacks.
- Subscribers must comply with all provisions of the Indian Information Technology Act, 2000, and amendments thereof.
6. Service Level Agreement (SLA) & Maintenance
DreamFiber strives to maintain a minimum of 99% network uptime for retail fiber connections and 99.5% uptime for dedicated Leased Lines. Scheduled network maintenance will be announced in advance where feasible. Emergency repairs resulting from third-party fiber cuts, road construction, power outages, or natural phenomena will be attended to promptly by our local field technical teams.
7. Suspension & Termination of Service
- DreamFiber may temporarily suspend or terminate service without prior notice in cases of non-payment upon plan expiry, breach of Acceptable Use Policy, or orders from judicial or governmental authorities.
- Subscribers may request voluntary cancellation by notifying our support helpline or submitting a written request. Cancellation terms and security deposit returns are governed by our Refunds & Cancellations Policy.
8. Limitation of Liability & Force Majeure
Dream Cable and Internet Services Private Limited shall not be held liable for indirect, incidental, or consequential damages resulting from internet downtime, loss of data, power interruptions, cable cuts by public works, severe weather, civil unrest, or other events beyond our reasonable control (Force Majeure).
9. Governing Law & Dispute Resolution
This Agreement is governed by and construed in accordance with the laws of the Republic of India. In the event of any legal dispute arising from this contract, exclusive jurisdiction shall reside with the competent courts located in Pune / Khed, Maharashtra, India.
10. Contact Us & Grievance Redressal
For inquiries regarding these Terms and Conditions or subscriber grievances:
- Legal Entity: Dream Cable and Internet Services Private Limited
- Office Address: Near Axis Bank ATM, At Post Nighoje Gaon, Chakan, Pune - 410501, Maharashtra, India.
- Email: [email protected] / [email protected]
- Phone Helpline: +91 87885 36698 / +91 92281 72558
- WhatsApp Support: +91 92721 62704