At DreamFiber, operated by Dream Cable and Internet Services Private Limited ("we", "us", or "our"), respecting and safeguarding our subscribers' personal and sensitive data is our topmost priority. This Privacy Policy explains our practices regarding the collection, storage, handling, and security of information obtained when you visit our website (dreamfiber.in), access our customer portal (pay.dreamfiber.in), or subscribe to our fiber internet and IPTV services.
1. Information We Collect
To provide reliable telecommunications services and comply with statutory Department of Telecommunications (DoT) directives, we collect:
- Customer Identity & Contact Details: Full Name, installation address, billing address, contact phone number, alternate phone number, and email address.
- KYC Documents: Copy of Government-issued Proof of Identity (PoI) and Proof of Address (PoA) (e.g., Aadhaar card, Voter ID, Passport, Driver's License) as mandated by Indian telecom licensing regulations.
- Account & Technical Identifiers: Assigned customer username, account number, assigned IP address (static/dynamic), MAC address of Customer Premises Equipment (ONT/Router), and bandwidth usage statistics.
2. Purpose and Use of Collected Information
We process your data strictly for legitimate operational and legal purposes:
- Activating, delivering, and managing your broadband, IPTV, and OTT connectivity.
- Generating accurate monthly/annual billing statements, invoices, and payment receipts.
- Facilitating customer support, technical troubleshooting, and outage notifications via SMS or WhatsApp.
- Meeting mandatory regulatory and legal obligations under the Indian Telegraph Act, Information Technology Act, 2000, and DoT/TRAI licensing guidelines.
3. Data Protection & Confidentiality
DreamFiber implements industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, misuse, or alteration:
- Access to subscriber records is strictly restricted to authorized administrative personnel on a need-to-know basis.
- All web communications between your browser and our portals utilize HTTPS with TLS encryption.
- Firewalls, access control lists, and automated threat monitoring are deployed across our network infrastructure.
4. Data Sharing & Third Parties
We do NOT sell, rent, or trade your personal information to third-party marketing companies. Data is disclosed only in the following strictly controlled scenarios:
- Regulatory & Law Enforcement Authorities: When formally required under Indian law, court subpoenas, or directives from the Department of Telecommunications or law enforcement agencies.
- Authorized Service Partners: Trusted field contractors and infrastructure partners (e.g., upstream fiber carriers, payment gateway partners) solely to execute installation, maintenance, or payment processing.
- OTT Content Partners: If you subscribe to an OTT entertainment bundle, your registered mobile number is transmitted to provision digital app subscriptions (e.g., Disney+ Hotstar, SonyLIV, ZEE5).
5. Cookies & Portal Session Management
Our website and customer portal use functional session cookies and secure local storage solely to keep you logged in to your account dashboard, remember your display preferences, and prevent automated spam or brute-force attacks via Cloudflare Turnstile. We do not use third-party tracking cookies to serve cross-site behavioral advertisements.
6. Data Retention
Subscriber identification and IP allocation logs are maintained for the statutory duration prescribed by the Department of Telecommunications (DoT), Government of India. Upon account termination, records are archived securely in accordance with telecom record-keeping laws and deleted thereafter.
7. Subscriber Rights & Grievance Redressal
Subscribers have the right to inspect their registered account details, request corrections to erroneous personal records, and request service disconnection. For any questions or data privacy concerns:
- Entity: Dream Cable and Internet Services Private Limited
- Grievance Officer: Customer Care & Compliance Team
- Address: Near Axis Bank ATM, At Post Nighoje Gaon, Chakan, Pune - 410501, Maharashtra, India.
- Email: [email protected] / [email protected]
- Phone: +91 87885 36698 / +91 92281 72558